“This is a very disciplined approach to problem solving,” Gray said. “In healthcare, a defect can be the difference between life and death.”Įmory’s course will offer an introduction to some of the basic tools of Lean Six Sigma, starting with the DMAIC model - Define, Measure, Analyze, Improve, and Control. “Lean Six Sigma focuses on eliminating defects,” according to the American Society for Quality. The New England Journal of Medicine describes Lean Six Sigma as a means “to minimize waste in every process, procedure, and task through an ongoing system of improvement.” The tools of Six Sigma enable staff to examine their processes and to pare away anything that does not add value for patients. “Lean Six Sigma is geared to help make the work better for staff members, better for patients, and better for the providers who deliver the care,” said instructor Jarvis Gray, CEO of The Quality Coaching Co., an Atlanta-based firm focused on delivering quality-improvement coaching services to healthcare organizations. Sixty-six percent of nurses say the pandemic has made them consider leaving the profession - a sure sign that something isn’t working.Īn upcoming Emory certificate program, Lean Six Sigma Green Belt for Healthcare, offers healthcare professionals a way forward. Both administrative professionals and front-line caregivers are struggling to keep up with the demands of Covid while still driving positive bottom-line returns for their organizations.Ĭonventional approaches are proving insufficient to the task. These are extraordinary times in healthcare.
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